At Musnober, we aim to provide a smooth and reliable shipping experience for our customers in Pakistan and around the world. Please read this Shipping Policy carefully before placing your order.
By placing an order on Musnober.com, you agree to the terms outlined below.
1. Shipping Locations
Musnober ships worldwide, including all regions of Pakistan and international destinations.
If you are unsure whether we can deliver to your location, please contact us before placing your order.
2. Order Processing
After you place an order, we will contact you through WhatsApp or your provided contact method to confirm your order and provide payment details.
Orders are processed and prepared for shipment only after payment has been received and confirmed.
Processing times may vary depending on product availability, order volume, and other operational factors.
3. Shipping Charges
Shipping charges are generally calculated based on:
- Order weight
- Package size
- Delivery destination
- Shipping method
Applicable shipping charges are normally shown at checkout.
From time to time, Musnober may offer special shipping promotions or discounts. Any active offers will be displayed during checkout.
4. Domestic Shipping (Pakistan)
We deliver across Pakistan.
Delivery times may vary depending on your city, region, courier operations, weather conditions, holidays, and other factors outside our control.
Tracking information will be provided when available after the order has been shipped.
Cash on Delivery may currently be available for selected orders within Karachi. Availability may change without prior notice.
5. International Shipping
We ship to customers worldwide.
International shipping charges are generally calculated based on the order weight and destination and are normally shown at checkout.
If you prefer to use a specific courier company, please let us know after placing your order. We may be able to arrange shipping through your preferred courier service, and the applicable shipping charges will be provided separately.
International delivery times vary depending on the destination country, customs processing, shipping service, and local delivery conditions.
6. Customs, Duties & Taxes
International customers may be responsible for:
- Customs duties
- Import taxes
- Local taxes
- Customs or clearance charges
- Other government-imposed fees
These charges are determined by the destination country’s authorities and are the responsibility of the customer unless otherwise stated.
Musnober has no control over these charges and cannot predict their amount.
7. Customs or Import Refusal
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
If an international shipment is refused, held, rejected, or returned by customs or another government authority because of:
- Import restrictions
- Prohibited or restricted products
- Required permits or documentation
- Unpaid customs duties or taxes
- Customer refusal to pay applicable import charges
- Other customs or import requirements in the destination country
any resulting return shipping, customs, storage, handling, disposal, or other charges may be the customer’s responsibility.
If a shipment is returned to Musnober because it was refused, rejected, or could not be cleared for reasons attributable to the customer or the destination country’s import requirements, any refund, if applicable, will be considered after the package has been returned to us and any applicable costs have been assessed.
Where applicable, such costs may be deducted from the amount refundable to the customer.
Musnober is not responsible for losses or delays caused by customs authorities or destination-country import requirements.
Customers should contact us before ordering if they are unsure whether a product can be imported into their country.
8. Tracking Information
When tracking information is available, it will be provided after your order has been shipped.
Please note that tracking updates depend on the shipping provider and may not appear immediately.
9. Shipping Delays
While we strive to ship and deliver orders as efficiently as possible, delays may occur because of:
- Weather conditions
- Public holidays
- Customs inspections
- Courier service delays
- Incorrect shipping information
- Remote delivery locations
- Events beyond our reasonable control
Musnober is not responsible for delays caused by shipping providers, customs authorities, or circumstances outside our control.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information, including:
- Full name
- Address
- Phone number
- Email address
- Postal code
Musnober is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
If you need to change your shipping address, please contact us as soon as possible before your order is shipped.
11. Undelivered or Returned Packages
If a package is returned because of:
- Incorrect address
- Failed delivery attempts
- Refusal to accept delivery
- Unclaimed shipment
- Other circumstances attributable to the customer
additional shipping charges may apply for reshipment.
For international orders, if a package is returned to Musnober because of customs refusal, unpaid import charges, or other destination-country requirements attributable to the customer, Section 7 will apply.
Refunds for returned packages, if applicable, will be handled according to our Refund & Returns Policy.
12. Damaged Packages
If your package arrives visibly damaged, please contact us within 48 hours of delivery.
Where requested, please provide clear photographs of the package and product so we can review the issue and determine the appropriate solution.
Damaged, defective, or incorrect products caused by an issue on our side are handled separately under our Refund & Returns Policy.
13. Separate Shipping Arrangements
International customers who prefer a specific courier service may request separate shipping arrangements after placing an order.
If such arrangements are made, the applicable shipping charges will be provided separately before shipment.
14. Changes to This Policy
Musnober may update this Shipping Policy from time to time to reflect changes in our shipping methods, services, business practices, or legal requirements.
Any updates will be posted on this page.
15. Contact Us
If you have any questions regarding shipping, delivery, international orders, or shipping charges, please contact us:
Musnober
Email: info@musnober.com
You may also contact us through WhatsApp, phone, or the contact form available on Musnober.com.
WhatsApp is our preferred method of communication for faster support.