At Musnober, we want you to feel confident when shopping with us. Please read this Refund & Returns Policy carefully before placing your order.
By placing an order with Musnober, you acknowledge and agree to the terms below.
1. Normal Returns
Eligible products may be returned within 7 days of delivery.
Please contact us before sending any product back. We will provide the appropriate return instructions and confirm whether the product is eligible for return.
Returns sent without contacting us first may not be accepted.
The 7-day period applies to normal customer-requested returns. Different reporting requirements apply to products that arrive damaged, defective, or incorrect, as explained in Section 6.
2. Return Conditions
To qualify for a normal return, the product must:
- Be returned within 7 days of delivery
- Be in good condition
- Be unused where applicable
- Be properly packaged
- Include all applicable parts, accessories, or pieces supplied with the order
- Pass our inspection after it reaches us
We reserve the right to refuse a normal return if the product has been used, damaged, altered, is incomplete, or has been improperly packaged.
Important for Clothing & Fashion Products
Please carefully check the product description before ordering. Product pages may include important information such as:
- Size and measurements
- Length
- Material
- Color
- Number of pieces included
- Design details
- Other product-specific information
If you are unsure about a product, size, measurement, or what is included, please contact us through WhatsApp with the product name before placing your order. We will provide the available details to help you make an informed purchase.
3. Return Shipping
For normal returns, the customer is responsible for return shipping costs.
The original shipping charge paid for the order is also non-refundable for normal returns.
If you choose to return an eligible product, please package it securely to help prevent damage during return shipping.
4. Normal Return Deduction
For an approved normal return, a 20% deduction from the product amount will apply.
This deduction is made from the product price. The original shipping charge and return shipping cost are separate and are not included in the refund.
Example
If the product price is Rs. 5,000:
- Product amount: Rs. 5,000
- 20% return deduction: Rs. 1,000
- Refund amount before applicable shipping deductions: Rs. 4,000
The original shipping charge is not refunded, and the customer is responsible for return shipping costs.
The 20% deduction applies only to normal customer-requested returns. It does not ordinarily apply to verified cases where the product is damaged, defective, or incorrect due to an issue caused by Musnober.
5. Product Inspection
When a returned product reaches us, we inspect it to confirm that it meets the applicable return conditions.
We recommend carefully packaging the product in the same or appropriate protective packaging used for the return.
A refund or exchange will only be processed after the returned product has been inspected and approved.
6. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Different from the product you ordered
please contact us within 48 hours of delivery.
To help us verify the issue, please provide your order details and clear photographs or other information requested by our team.
This process is separate from a normal return.
After we verify that the damage, defect, or incorrect item was caused by an issue on our side, we will arrange an appropriate exchange or refund without charging you for the return.
For verified Musnober-fault cases:
- The 20% normal-return deduction does not apply
- Return shipping will not be charged to the customer
- The appropriate refund or replacement will be arranged after verification
If the issue is not reported within the 48-hour reporting period, we may be unable to treat the request as a Musnober-fault claim. Any return accepted after that period may instead be handled under the normal return policy, where applicable.
7. Exchanges
Eligible products may be exchanged according to the applicable return conditions.
Please contact us before returning the product so we can confirm eligibility, replacement availability, and return instructions.
The returned product must pass our inspection before an exchange is processed.
If the requested replacement is unavailable, we may offer another suitable option or a refund according to the applicable policy.
For a verified damaged, defective, or incorrect product caused by Musnober, the applicable replacement or refund will be provided without the normal-return deduction or return shipping charge.
8. Refunds
Once an eligible returned product reaches us and passes inspection, we will process the applicable refund.
Normal approved returns
- A 20% deduction from the product amount applies.
- Original shipping charges are not refunded.
- Return shipping costs are the customer’s responsibility.
Verified Musnober-fault returns
For verified damaged, defective, or incorrect products caused by Musnober:
- The 20% normal-return deduction does not apply.
- Return shipping costs will not be charged to the customer.
- The applicable refund or replacement will be processed after verification and inspection, where applicable.
9. Refund Processing Time
For approved returns, refunds are normally processed within approximately 7 days after the returned product reaches us and passes inspection.
The time for the refunded amount to appear in your account may also depend on your bank or payment provider.
10. Order Cancellation
You may request cancellation within 24 hours of placing your order, provided payment has not yet been made.
Once payment has been received or the order has been shipped, cancellation may no longer be possible.
If you need to cancel an order, contact us as soon as possible through WhatsApp or another available contact method.
11. Shipping Damage
If your package appears damaged when delivered, please contact us within 48 hours of delivery and provide clear photographs or other relevant information if requested.
We will review the situation and determine the appropriate resolution.
Shipping damage reported within the applicable timeframe will be handled separately from a normal customer-requested return.
12. Important Product Information
We strongly recommend reviewing the complete product description before placing an order.
For clothing and fashion products in particular, please check measurements, length, size, included pieces, material, and other listed details.
Our products are generally new. If a product has a special condition or is not new, this will be clearly stated in its product description.
If you have any questions about a product, please contact us before ordering. WhatsApp is our preferred method of communication.
13. International Returns
International customers are responsible for return shipping costs for normal returns.
Any customs duties, taxes, import charges, or other fees associated with returning an international order may also be the customer’s responsibility unless the return is due to a verified error or issue caused by Musnober.
For verified Musnober-fault cases, Musnober will not ordinarily charge the customer for the return shipping cost. However, customers should contact us before sending an international return so that we can provide the appropriate instructions.
International customers should always contact us before sending a product back.
14. How to Request a Return or Report an Issue
To request a normal return, please contact us with:
- Your order number
- Product name
- Reason for the return
- Any relevant photographs or information, if requested
For a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide your order details and clear photographs or other information requested by our team.
You can contact us through WhatsApp, email, phone, or our website contact form.
Email: info@musnober.com
WhatsApp is our preferred method for faster communication.
15. Contact Us
If you have any questions about this Refund & Returns Policy or need help with a return, please contact us:
Musnober
Email: info@musnober.com
We aim to make the return and refund process as clear and straightforward as possible while protecting both our customers and our products.