SHIPPING & DELIVERY
We ship worldwide, including across Pakistan and to international destinations.
All orders are shipped from Pakistan.
Shipping charges are generally calculated based on the weight of your order and delivery destination. Any applicable shipping charges or special shipping offers will be shown at checkout.
Free shipping is not generally available. However, we may offer special shipping promotions from time to time. Please check the checkout page for the latest available offer.
Orders are dispatched after payment has been received and confirmed. Delivery time depends on your destination and the shipping service used.
Yes. Tracking information will be provided when available after your order has been shipped.
International shipping charges are normally calculated based on the order weight and destination and are shown at checkout. If you prefer to arrange shipping separately after placing your order, please let us know when we contact you. You may provide your preferred courier company, and we can arrange the shipment through that service. The applicable shipping charge will then be provided separately.
No. Currently, we only offer delivery.
ORDERS & PAYMENT
Select the products you would like to purchase, add them to your cart, and complete the order process. After your order is placed, we will contact you through WhatsApp or your provided contact method to confirm the order and provide payment details.
Our primary payment method is online bank transfer. After placing your order, we will contact you and provide the necessary payment account details. Orders are shipped after payment has been received and confirmed.
Cash on Delivery may currently be available for selected orders within Karachi. Availability may change, so please check with us or the checkout page for the payment options available for your order.
Yes. You can request cancellation within 24 hours of placing your order, provided payment has not yet been made. Once payment has been received or the order has been shipped, cancellation may no longer be possible.
Please contact us as soon as possible if you need to change your shipping address. We will try to update it before the order is shipped. Once an order has been dispatched, changes may no longer be possible.
We maintain our inventory to help prevent overselling. In the unlikely event that an ordered product becomes unavailable, we will contact you before shipping and discuss the available options.
RETURNS & REFUNDS
Yes. Eligible products can be returned within 7 days of delivery, provided they are in good condition, unused, and properly packaged.
Return requests must be made within 7 days of receiving your order.
For an approved normal return, a 20% deduction will be made from the product amount. Original shipping charges and return shipping costs are the customer’s responsibility.
For normal returns, the customer is responsible for the return shipping cost.
The product must be in good condition, unused where applicable, and properly packed. We inspect returned products after they reach us before processing the refund or exchange.
Please carefully review the product description, measurements, included pieces, and other details before ordering. For clothing, check the listed length, size, and which pieces are included. If you have any questions, please contact us through WhatsApp with the product name before placing your order.
Yes. Eligible returns may be exchanged or refunded according to our return policy. A 20% deduction from the product amount applies to normal returns.
Once your returned product reaches us and passes our inspection, the refund process will normally take around 7 days.
Please contact us as soon as possible if you receive a damaged, defective, or incorrect product. After verification, we will arrange an exchange or refund without charging you for the return.
Please carefully read the complete product description before ordering. Product pages include available details such as measurements, materials, included items, and other relevant information. If anything is unclear, contact us on WhatsApp before ordering.
PRODUCTS
Our products come from a mixture of suppliers, brands, and manufacturers.
Yes. Our products are new. If a product is used or has any special condition, it will be clearly mentioned in the product description.
We make every effort to display products and colors accurately. However, colors may appear slightly different depending on your screen, device, lighting, or photography conditions.
Where applicable, product pages include measurements, sizes, dimensions, materials, and other important details. We recommend checking these details carefully before placing your order.
Product options vary by item. Available sizes, colors, and variants will be shown on the individual product page.
DISCOUNTS & BULK ORDERS
Yes. We may offer discounts and special promotions from time to time. Please check our website and checkout page for current offers.
Yes. We can accommodate both individual purchases and bulk orders, depending on product availability and quantity. Please contact us with your requirements.
Yes. You can purchase individual products unless a specific product has a different minimum quantity requirement stated on its product page.
CUSTOMER SUPPORT
You can contact us through WhatsApp, email, phone, or our website contact form. WhatsApp is our preferred method of contact for faster communication.
Our support is available around the clock for receiving inquiries. We aim to respond to customer messages within 24 hours.
Absolutely. If you have questions about a product’s size, measurements, materials, included items, or any other details, contact us through WhatsApp with the product name before placing your order. We’re happy to provide the available information.
INTERNATIONAL ORDERS
International customers may be responsible for customs duties, taxes, or other import charges imposed by their destination country. These charges are determined by the destination country’s authorities and are separate from Musnober’s shipping charges.
Yes. Our normal international shipping charges are calculated based on weight and destination and shown at checkout. If you prefer a specific courier, contact us after placing your order and let us know your preferred courier. We can arrange the shipment through that service and provide the applicable shipping charge separately.