Welcome to Musnober.com. These Terms & Conditions govern your use of our website and your purchase of products from Musnober.
By accessing or using Musnober.com, placing an order, or purchasing a product, you agree to these Terms & Conditions. Please read them carefully before using our website.
1. About Musnober
Musnober is an online shopping platform offering products across categories including women’s clothing, jewelry, fashion accessories, kids’ products, home essentials, and kitchen accessories.
Our products may be sourced from a mixture of suppliers, brands, and manufacturers.
2. Use of Our Website
You agree to use Musnober.com only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to gain unauthorized access to our website or systems
- Interfere with the operation or security of the website
- Copy, reproduce, or misuse our website content without permission
- Submit false, misleading, or fraudulent information
- Use the website in a way that may harm Musnober or its customers
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, measurements, colors, materials, and other information displayed on our website are accurate.
However, slight differences may occur due to screen settings, photography, lighting, manufacturing variations, product batches, or measurement methods.
Customers should carefully review the complete product description before placing an order.
For clothing and fashion products, please check available measurements, sizes, lengths, included pieces, materials, and other product details.
If you have questions about a product, we encourage you to contact us through WhatsApp before placing your order.
4. Product Availability
We maintain inventory information to help ensure that products shown on our website are available.
In rare circumstances, a product may become unavailable after an order is placed.
If this happens, we will contact you before shipping and discuss the available options.
5. Prices and Promotions
Product prices displayed on Musnober.com may change without prior notice.
We may offer discounts, promotional offers, or special pricing from time to time.
Promotional offers may have their own conditions, expiration dates, product restrictions, or minimum order requirements.
We reserve the right to correct obvious pricing errors and, where necessary, cancel orders affected by such errors.
6. Placing an Order
When you place an order through Musnober.com, you are requesting to purchase the selected products.
After your order is placed, we may contact you through WhatsApp or your provided contact method to confirm your order and provide payment details.
Your order will be prepared for shipment after the required payment has been received and confirmed.
We reserve the right to refuse or cancel an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity, incorrect information, or other legitimate business reasons.
7. Payment
Our primary payment method is online bank transfer.
After placing an order, we will provide the necessary payment account details through WhatsApp or your provided contact method.
Orders are shipped after payment has been received and confirmed.
Cash on Delivery may currently be available for selected orders within Karachi. Availability may change, so please check with us regarding the payment options available for your order.
You are responsible for providing accurate payment and contact information.
8. Order Cancellation
You may request cancellation within 24 hours of placing your order, provided payment has not yet been made.
Once payment has been received or the order has been shipped, cancellation may no longer be possible.
To request cancellation, please contact us as soon as possible through WhatsApp or another available contact method.
9. Shipping & Delivery
Musnober ships worldwide, including across Pakistan and to international destinations.
Shipping charges are generally calculated based on the order weight and delivery destination. Applicable shipping charges and available shipping promotions are normally shown at checkout.
Orders are dispatched after payment has been received and confirmed.
Delivery times depend on the destination and shipping service. Delays may occur because of weather, holidays, customs, courier operations, incorrect addresses, or other circumstances outside our control.
Tracking information will be provided when available after your order has been shipped.
For complete shipping details, please refer to our Shipping Policy.
10. International Shipping
International shipping charges are normally calculated based on order weight and destination and shown at checkout.
If you prefer to use a specific courier, please let us know when we contact you after your order is placed. We may be able to arrange shipping through your preferred courier, with the applicable shipping charge provided separately.
International customers may be responsible for customs duties, taxes, import fees, clearance charges, or other charges imposed by their destination country.
These charges are outside Musnober’s control and are the customer’s responsibility unless explicitly stated otherwise.
11. Returns, Refunds & Exchanges
Eligible products may be returned within 7 days of delivery, subject to our Refund & Returns Policy.
For normal approved returns:
- The product must be in good condition and properly packaged.
- A 20% deduction from the product amount applies.
- Original shipping charges are not refundable.
- Return shipping costs are the customer’s responsibility.
- The returned product must pass our inspection.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. After verification, we may provide an exchange or refund without the normal return deduction or return shipping charge.
Please review our Refund & Returns Policy for complete details.
12. Customer Responsibility
Customers are responsible for:
- Providing accurate name, phone number, email, and shipping information
- Reviewing product descriptions before ordering
- Checking measurements and sizes where applicable
- Providing correct payment information
- Being available to receive the order
- Paying applicable shipping, return shipping, customs, or import charges
- Contacting us promptly about order problems or return requests
Musnober is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.
13. Website Content
Content on Musnober.com, including text, images, graphics, logos, product information, design elements, and other materials, is owned by or licensed to Musnober unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior permission.
14. Third-Party Services
Our website may use third-party services, including payment providers, shipping providers, communication services, analytics tools, and other technology providers.
Your use of third-party services may also be subject to the terms and policies of those providers.
Musnober is not responsible for the independent policies, services, or actions of third-party providers.
15. Privacy
Your use of Musnober.com is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
16. Website Availability
We aim to keep Musnober.com available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or error-free.
The website may occasionally be unavailable because of maintenance, technical issues, updates, security measures, or circumstances outside our control.
17. Limitation of Liability
To the extent permitted by applicable law, Musnober will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
18. Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes to our business, website, services, policies, or applicable requirements.
Any changes will be published on this page.
Your continued use of Musnober.com after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
19. Governing Law
These Terms & Conditions are governed by the applicable laws of Pakistan.
Any disputes will be handled in accordance with the applicable laws and legal processes of Pakistan.
20. Contact Us
If you have questions about these Terms & Conditions, your order, or our policies, please contact us:
Musnober
Email: info@musnober.com
You can also contact us through WhatsApp, phone, or the contact form available on Musnober.com.